Shipping policy

Last updated: October 8, 2026

Where we ship

Cobalt Paws ships to addresses in the United States, including Alaska, Hawaii, and APO/FPO/DPO addresses. We don't currently ship to Puerto Rico, other U.S. territories, or outside the U.S.

Shipping cost

Standard shipping is free on all orders.

How long it takes

Processing: We prepare most orders in 1–3 business days. Orders placed on weekends or holidays begin processing the next business day.
Delivery: Most orders arrive in 5–10 business days after you place them, including the 1–3 business days of processing.

These are estimates, not guarantees. Carrier delays, weather, and peak seasons can add time.

Where your order ships from

Our products are shipped directly to you by our fulfillment partners. Most items ship from partner warehouses overseas, and some ship from within the U.S. Because of this, an order with more than one item may arrive in separate packages on different days. You won't pay extra shipping for split packages.

Tracking

When your order ships, we'll email you a tracking number. Tracking can take a few days to update after the label is created, especially for international shipments.

Delays, lost, or stolen packages

If your order hasn't arrived within 30 days of shipping, or tracking hasn't updated for 10 days, email us and we'll look into it. If the carrier confirms it's lost, we'll send a replacement or give you a refund.
If tracking shows "delivered" but you can't find it, check with neighbors and your local post office first, then contact us within 7 days and we'll help file a claim with the carrier.

Address problems

Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We can update the address only before your order ships. We can't be responsible for orders sent to an address entered incorrectly, but we'll do our best to help.